FAQ

Pick up/shipping

All sculptures can either be picked up, delivered and installed or shipped, you can choose when placing your order.

Collecting

Collections are only possible by appointment, after ordering you will receive an e-mail stating when this can be collected.  

Collection address

KRIZY Beeldhouwwerken
Krist Van de Casteele 
Antonius Eik 27
8570 Ingooigem - Anzegem

Shipping

After payment, all works will be packed and shipped with the most care within 5 working days.
When the order is ready for shipment you will receive an e-mail with the track&trace code.
With this code you can follow the further course of the shipment.
How long a parcel takes to arrive depends on the destination country.

Please note: because of corona, parcels may take longer than normal.

Prices national and international : see 'calculate shipping costs' in shopping cart
When ordering several sculptures, the shipping costs are calculated on the total weight of the package.

Customs and import duties

Buyers are responsible for possible customs and import duties. I'm not responsible for customs-induced delays.

Product returns

You want to return a product to us. 
Please see our Terms and Conditions for full details, regarding your Right of Return.

Please send an e-mail to kristvdc@telenet.be with the following details:

Maintenance

Bluestone is a natural stone that is resistant to all weather conditions.
Moreover, with time the stone will gain charm and character. So you don't really need to do anything to maintain your sculpture.
However, bluestone is very susceptible for greasy stains. To remove the stains, use only pure water. The stains will gradually fade.